YOKOHAMA PHYSIO | TOKYO & YOKOHAMA
Hotel Physiotherapy
& Walker Rental
Professional physiotherapy and premium mobility support, delivered to your hotel in Tokyo or Yokohama.
English-speaking care for international travellers, business visitors and anyone needing additional mobility support during their stay in Japan.
CARE BEYOND THE CLINIC
Stay Comfortable.
Keep Moving.
Enjoy Japan.
Pain, injury or reduced mobility shouldn't prevent you from enjoying your visit to Japan.
At Yokohama Physio, we understand the challenges of managing physical discomfort while travelling in an unfamiliar country.
We offer two convenient services for visitors staying in Tokyo and Yokohama.
SERVICE 01
Private Hotel Physiotherapy
Individual assessment, hands-on treatment and personalised movement advice in the comfort of your hotel.
SERVICE 02
Walker Rental & Purchase
Premium GEMINO rollator walkers available for short-term rental, with purchase enquiries welcome.
PRIVATE IN-ROOM PHYSIOTHERAPY
Expert Physiotherapy in the Comfort of Your Hotel
Personalised professional care, without the inconvenience of travelling to a clinic.
Whether you are visiting Japan for business or leisure, back pain, neck pain, sports injuries and mobility difficulties can interfere with your plans.
Yokohama Physio provides private, English-speaking physiotherapy consultations at selected hotels in Tokyo and Yokohama.
Each session begins with understanding your symptoms, medical history and individual needs.
Treatment may include hands-on techniques, movement assessment, exercise advice and practical strategies for managing your condition.
Conditions We Can Help With
- Lower back pain
- Neck and shoulder pain
- Hip and knee pain
- Muscle and joint discomfort
- Sports-related injuries
- Travel-related stiffness
- Reduced mobility
- Rehabilitation advice
PRIVATE HOTEL PHYSIOTHERAPY
60-Minute Session
Including tax and hotel visit within selected central areas of Tokyo and Yokohama.
Additional travel fees may apply outside our standard service areas. All charges are confirmed before your appointment.
Request a Hotel AppointmentMeet Your Physiotherapist
Yuji Kitano is a New Zealand-trained physiotherapist with over 15 years of clinical experience.
His approach considers the relationship between pain, movement and physical function throughout the body, rather than simply treating the painful area in isolation.
Each appointment is guided by individual assessment, clinical findings and response to treatment.
Consultations are available in English and Japanese.
Hotel visits are subject to availability and hotel permission. This service is intended for appropriate non-emergency conditions.
PREMIUM MOBILITY SUPPORT
GEMINO Rollator Walker Rental & Purchase
Practical walking support for a more comfortable stay in Japan.
Recovering from an injury or surgery? Experiencing difficulty walking? Need extra stability during your travels?
Yokohama Physio offers premium GEMINO four-wheel rollator walkers for short-term rental in Tokyo and Yokohama.
GEMINO 30 Rollator Walker
Small and Medium sizes available
Available Sizes
We currently offer GEMINO 30 rollator walkers in Small (S) and Medium (M).
Both models have a lightweight, foldable design and adjustable handle height.
| Specification | Small (S) | Medium (M) |
|---|---|---|
| Recommended User Height | 125–165 cm | 135–170 cm |
| Handle Height | 65–77 cm | 69–88 cm |
| Seat Height | 48 cm | 55 cm |
| Walker Weight | 6.6 kg | 7.0 kg |
| Folded Dimensions (H × L × W) |
69 × 68 × 23 cm | 76 × 65 × 23 cm |
| Maximum User Weight | 125 kg | 130 kg |
| Maximum Basket Load | 5 kg | 5 kg |
Specifications are based on published GEMINO 30 S and 30 M manufacturer information. Please confirm the specifications of the actual rental equipment. Suitability depends on individual height, balance and mobility needs.
Key Features
- Lightweight, foldable frame
- Four-wheel walking support
- Hand-operated brakes
- Adjustable handle height
- Integrated storage bag
- Compact design for transport
Short-Term Rental Rates
| Rental Period | Price (incl. tax) |
|---|---|
| 1–3 Days | ¥5,500 |
| 4–7 Days | ¥8,800 |
| 8–14 Days | ¥13,200 |
| Longer Rentals | Enquire |
Hotel delivery and return shipping are charged separately. All rental arrangements are subject to availability and confirmation.
Enquire About Walker RentalCONVENIENT DELIVERY & RETURN
Delivered to Your Hotel. Easy to Return.
We personally deliver your walker to your hotel in Tokyo or Yokohama.
You do not need to collect the equipment from our clinic. We bring your GEMINO walker directly to your hotel at an agreed time.
On delivery, we can adjust the handle height and demonstrate the basic operation of the walker.
Returning Your Walker
At the end of your rental period, you can arrange return shipping from your hotel or a participating airport courier counter.
Many hotels can assist guests with domestic courier arrangements through their concierge or front desk.
We recommend confirming this with your hotel in advance.
Simple Return Process
Fold the Walker
Fold the GEMINO walker following the supplied instructions and secure it in the folded position.
Pack the Equipment
Use the protective packing materials provided or another suitable shipping package.
Protect the frame, wheels, handles and brake components.
Arrange Prepaid Shipping
Ask your hotel's concierge or front desk to arrange domestic courier shipping.
Alternatively, use a participating airport courier counter that accepts the packed walker.
Keep Your Shipping Receipt
Pay the return shipping fee and retain the receipt and tracking number until the walker has been delivered.
Folded Walker Dimensions
- Small (S): 69 × 68 × 23 cm
- Medium (M): 76 × 65 × 23 cm
These dimensions refer to the folded walker without external protective packaging.
Courier acceptance depends on the final packed dimensions, weight and shipping conditions. Full protective packaging may be required by the carrier.
We provide the return address, packing instructions and a prepared shipping label.
Return shipping is the responsibility of the renter and must be paid before dispatch.
Please dispatch the equipment by the agreed return date.
WALKER PURCHASE OPTIONS
Prefer to Keep Your Walker?
If you find the GEMINO walker helpful and would prefer to purchase rather than rent, please contact us.
Pre-owned GEMINO rollators may be available for purchase, depending on current inventory and equipment condition.
We can discuss available options and individual pricing before you make a decision.
Purchase availability is not guaranteed. Prices are provided individually upon enquiry.
Enquire About PurchasePROFESSIONAL MOVEMENT SUPPORT
More Than Just Walker Rental
Choosing a walking aid involves more than selecting a size.
Your height, balance, strength, walking ability and physical condition can all affect which walking aid is appropriate.
A physiotherapy consultation can help assess your mobility and provide individual guidance on safe walking, turning, braking and equipment use.
This may be particularly helpful following lower limb injuries, surgery or changes in mobility.
Walker rental does not automatically include a full physiotherapy consultation. Clinical assessment can be arranged separately.
INTERNATIONAL VISITORS
International & Travel Insurance
Travelling with international health or travel insurance?
Depending on your insurance policy, physiotherapy treatment may be eligible for reimbursement.
Yokohama Physio can provide an itemised receipt in English and relevant treatment documentation to support your insurance claim.
Coverage varies between insurers. Some policies require a doctor's referral, prior authorisation or treatment by practitioners meeting specific qualification requirements.
Hotel visit fees, walker rental, equipment purchases and delivery may have different coverage rules.
Please check your eligibility directly with your insurer before booking.
Payment is required at the time of service unless otherwise agreed. We do not normally offer direct insurance billing, and insurance reimbursement cannot be guaranteed.
ARRANGING YOUR SERVICE
How to Book
Contact Yokohama Physio
Tell us whether you need hotel physiotherapy, walker rental or purchase.
Share Your Details
Provide your hotel name, location, preferred dates and relevant physical or mobility requirements.
Confirm Availability & Fees
We confirm the available options, service fees, delivery charges and return arrangements.
Receive Your Service
We visit your hotel at the agreed time to provide your confirmed service.
FREQUENTLY ASKED QUESTIONS
Good to Know Before Booking
Can you visit my hotel in Tokyo?
Yes. Hotel physiotherapy can be arranged in selected parts of Tokyo, subject to availability and hotel permission.
Do you visit hotels in Yokohama?
Yes. We also offer hotel physiotherapy and walker delivery in selected areas of Yokohama.
Can I rent a walker without a physiotherapy appointment?
Yes. Walker rental can be arranged separately, subject to availability and suitability.
Which walker sizes are available?
We currently offer GEMINO 30 rollators in Small and Medium. We can discuss your height and mobility requirements before confirming a rental.
What are the maximum user weight limits?
The published maximum user weight is 125 kg for the GEMINO 30 Small and 130 kg for the GEMINO 30 Medium. We will confirm the applicable limit for the actual rental equipment.
Will you deliver the walker to my hotel?
Yes. We personally arrange delivery to selected hotels in Tokyo and Yokohama. Delivery charges depend on the location.
Can my hotel concierge arrange the return?
Many hotels can assist with domestic courier services. Please confirm that your hotel can accept the packed walker for shipping.
Can I return the walker from an airport?
Return shipping may be possible from participating airport courier counters, subject to packaging, size and carrier requirements.
Who pays the return shipping?
Return shipping is paid by the renter. The walker must be sent using prepaid domestic shipping.
Can I purchase the walker after renting it?
Purchase enquiries are welcome. Availability and pricing depend on the equipment and its condition.
Will travel insurance cover my physiotherapy session?
Coverage depends on your individual insurance policy. We can provide supporting documentation, but your insurer determines eligibility and reimbursement.
What is the cancellation policy?
Physiotherapy appointments are subject to our 24-hour cancellation policy. Walker rental cancellation, delivery and return terms are confirmed before booking.
YOKOHAMA PHYSIO
Travel With More Confidence
Professional physiotherapy and practical mobility support during your stay in Japan.
For hotel physiotherapy, walker rental or purchase enquiries, please contact Yokohama Physio.
Include your hotel name, preferred dates, requested service and a brief description of your needs.
Contact Yokohama PhysioAll services are subject to availability, advance arrangement and applicable hotel policies.